What is our return policy?

We accept returns within 30 days of receiving the order, as long as the garment is in perfect condition: unworn, unwashed and with all original tags. If the garment shows signs of wear or does not meet our quality standards, we will not be able to accept it. In that case, we will inform you and you can recover it by paying the reshipping costs.

*Returns of clothing purchased in a physical store are not accepted.

How can I return a garment?

To initiate a return, write to us on WhatsApp. Our team will confirm if the garment is suitable for return and will provide you with all the steps to follow. Once we tell you how to proceed, you can send us the garment using the carrier you prefer. Please note that return shipping costs are your responsibility.

When we receive your package, we will inspect the garment and proceed with the refund.

Refunds

Once the garment is reviewed and approved, we will process your refund. The amount will be returned using the same payment method used in the purchase. Depending on your bank, the refund may take up to 14 days to be reflected in your account. If after this period you still do not see the refund, write to us indicating your order number and we will be happy to help you.

Can I make a size or product change?

At CASONA we do not make direct size or product changes. If you want a different item, you can process a return and, once the refund has been processed, make a new purchase on the website. In this way we ensure immediate availability and more agile management.